Problem
Solving
This course provides an introduction to practical problem solving techniques and structured creative thinking tools. This will enable you to learn how to confront challenges from a different perspective. This practical course will work towards unleashing your creative brain in order to solve complex problems
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Creative thinking – exercise using brainstorming
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Understanding problems
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How effective are your problem solving skills?
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A problem solving framework
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Problem identification
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Problem analysis
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5 Whys
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Fishbone Analysis
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Data gathering
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Types of data and information
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Methods of data collection
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Evaluating the options and making decisions
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Decision making theory
COURSE OUTCOMES
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Apply creative thinking to generate ideas
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Analyse problems using structured frameworks
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Recognise your problem-solving strengths and gaps
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Use tools (5 Whys, Fishbone) to identify root causes
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Gather and evaluate data to guide decisions
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Compare options and apply decision-making theory