MODULE 1

 

LEADERSHIP & MANAGEMENT SKILLS​

 

• The differences between leadership and management

• Principles of leadership

• Situational Leadership profile

• Establishing a common sense of purpose

• The role of the leader in supporting and developing

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MODULE 1 OUTCOMES​

 

• Lead with confidence and presence to inspire and engage others

• Build and sustain high-performing, motivated teams.

• Communicate with clarity, influence and impact

• Drive performance and change through effective coaching and feedback

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MODULE 2 BUILDING HIGH PERFORMING TEAMS​

 

• Understand how teams are formed

• Build trust with your team

• Get the best out of individuals to produce a high performing team

• Help you team develop and grow

• How to motivate individuals

• Building a sense of team in a hybrid working environment

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MODULE 2 OUTCOMES

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• Explain the stages of team development and apply strategies to support their team through each stage.

• Build trust and psychological safety within their team by using practical techniques that encourage openness and accountability.

• Identify individual strengths and motivators to maximise performance and contribution within the team.

• Support team growth and development through coaching, feedback, and creating opportunities for learning.

• Apply different motivational approaches to keep individuals engaged and aligned with team goals.

• Foster a strong sense of team identity and collaboration, even in hybrid or remote working environments.

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MODULE 3

 

COMMUNICATING EFFECTIVELY​

 

• The process of communication

• Key rapport building skills

• Active listening skills

• Recognising reactions and behaviours in yourself and others

• Use power works in a positive way

• Transaction Analysis profile

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MODULE 3 OUTCOMES​

 

• Understand the communication process and how to use it effectively

• Apply key rapport-building techniques to strengthen relationships

• Demonstrate active listening skills to improve conversations

• Recognise behaviours and reactions in yourself and others

• Use powerful words positively to influence outcomes

• Apply Transactional Analysis to improve interactions

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MODULE 4

 

MANAGING PERFORMANCE

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• The every day role of managing performance

• The performance management cycle

• How to give effective feedback

• The AID feedback model

• GROW coaching model

• How to tackle underperformance

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MODULE 4 OUTCOMES

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• Apply strategies to guide their team through different stages of development

• Build trust, psychological safety, and accountability within the team.

• Recognise individual strengths and motivators to enhance performance

• Support growth through coaching, feedback, and learning opportunities

• Motivate and engage team members to stay aligned with goals

• Strengthen team identity and collaboration across all working environments

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MODULE 5

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DEVELOPING OTHERS

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• Understand different learning styles

• Know how to develop your talent

• Reflective practice tools

• Action learning set to support learners

• Identifying development needs

• Creating development plans

• Delegation

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MODULE 5 OUTCOMES

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• Identify personal learning preferences using the Honey & Mumford model

• Apply reflective practice techniques to maximise learning from experience

• Develop skills to support and grow others through structured reflection

• Use action learning to solve real workplace challenges and improve leadership effectiveness

 

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