HR problem solving
This course provides a structured approach to tackling challenges in HR by combining creative thinking with proven problem-solving techniques. Participants will learn how to identify and analyse problems, gather and evaluate data, and apply practical frameworks such as the 5 Whys and Fishbone Analysis. The course also explores decision-making skills, implementing solutions, and building problem-solving capability within teams, giving HR professionals the tools to approach issues with clarity and confidence.
course content
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Creative thinking
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Understanding problems
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A problem solving framework
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Problem identification
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Problem analysis
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5 Whys
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Fishbone Analysis
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Data gathering
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Types of data and information
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Methods of data collection
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Evaluating options and making decisions
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Decision making theory
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Assessment of decision making skills
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Decision making techniques
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Solution implementation
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Implementation techniques
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Reviewing solutions
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Problem solving and team building
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Review of learning and creation of an action plan
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COURSE OUTCOMES
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Apply creative and structured approaches to problem solving
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Identify, analyse, and define problems clearly and effectively
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Use frameworks such as the 5 Whys and Fishbone Analysis to uncover root causes
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Gather and interpret relevant data to support decision making
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Evaluate options and apply appropriate decision-making techniques
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Implement and review solutions to ensure lasting results
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Strengthen collaboration and teamwork through problem-solving activities