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• Creative thinking – exercise using brainstorming

• Understanding problems – deviation and improvement problems

• How effective are your problem solving skills?

• A problem solving framework

• Problem identification

• Problem analysis

• 5 Whys

• Fishbone Analysis

• Data gathering

• Types of data and information

• Methods of data collection

• Evaluating the options and making decisions

• Decision making theory

• Assessment of decision making skills

• Decision making techniques

• Solution implementation

• Implementation techniques

• Reviewing solutions

• Problem solving and team building

• Review of learning and creation of an action plan