A coach gives people the confidence and ability to move forward in a positive manner in the areas of their life where they crave change. Coaching is about breaking down barriers that prevent this change from happening and creating the ideal environment for positive action to take place. This interactive course will give you the skills to enable others to develop and take action.

• What is coaching?

• How does coaching compare with other systems?

• The characteristics of a good coach

• The spectrum of coaching skills.

• What do coaches do?

• Key coaching skills: building rapport, contracting, questioning and listening skills, observing and analysing, giving feedback

• Selecting a coaching style - the skill/will matrix

• The GROW model of coaching

• Conducting a coaching session

• Instant coaching

• Evaluating your coaching

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Outcomes

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• Understand what coaching is and how it differs from other approaches

• Recognise the qualities and skills of an effective coach

• Apply core coaching skills, including rapport building, questioning, listening, and feedback

• Select appropriate coaching styles using the skill/will matrix

• Use the GROW model to structure coaching conversations

• Conduct and evaluate effective coaching sessions, including instant coaching