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Startup Development Team

Admin Development
Programme

The role of an office professional calls for flexibility and a broad portfolio of skills including self-motivation, assertiveness and dealing with difficult people.

The ability to communicate effectively at a wide range of levels with tact and diplomacy is fundamental for a multi-skilled professional.

This course is designed for office administrators, secretaries and PAs, to assess and evaluate existing skills and techniques and to develop those skills essential for successful office and administrative support.

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Module 1 - Communicating Effectively

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  • The ability to communicate effectively

  • What makes effective communication

  • The process of communication

  • Key rapport building skills

  • Active listening skills

  • Handling calls in a professional manner

  • Communicating clearly

  • Use power works in a positive way

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Module 2 – Assert yourself & build confidence

 

  • Assertive behaviour

  • The significance of assertive behaviour

  • Your rights and responsibilities

  • How to deliver an assertive message

  • Identify own behaviours

  • Take ownership of your feelings and behaviours

  • Understand Transaction analysis

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Module 3 – Organising work and Time

 

  • This practical workshop will assist you with tools to support you - from managing email to juggling multiple projects

  • Identify your weak spots to minimise their impact

  • Make sound decisions based on your preferences

  • Recognise the difference between urgent and important

  • Plan and prioritise

  • Practically apply the tools that work for you

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Module 4 – Building resilience

 

  • Learn to be more aware of our behaviours

  • How to build your resilience

  • The difference between good & bad stress

  • Causes of pressure

  • Everyday techniques to cope with pressure

  • Embrace change

  • Develop your problem solving skills

  • Take steps to solve problems

  • Create a personal plan to build your resilience

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COURSE OUTCOMES

 

  • Communicate with confidence and clarity, using active listening, rapport-building, and professional call-handling skills

  • Demonstrate assertive behaviour, understand their rights and responsibilities, and express themselves positively

  • Take ownership of their actions and apply tools such as Transaction Analysis to improve interactions

  • Organise work effectively by planning, prioritising, and managing competing demands

  • Make informed decisions by recognising priorities and applying practical productivity tools.

  • Build resilience by understanding stress, coping with pressure, and embracing change

  • Strengthen problem-solving skills and create a personal action plan to boost confidence and effectiveness.

courses starting from:
£2795 (PLUS VAT)

Groups up to 8 people 

4 x 3 hour course

Enquire about this course:

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